Emotional Quotient or EQ is the new measure of how smart you are. EQ score is simply a number, a normalised one, with a mean of 100 and standard deviation of 15. This number tells you the level of Emotional Intelligence in comparison to other people. An EQ score of 100 indicates that the persons level of Emotional Intelligence is superior than 50% of the population (and inferior than remaining 50% of the population).
Before the term “Emotional Intelligence” was coined by Mayor and Salovey, Intelligence quotient (IQ) was regarded as the only measure of smartness of an individual. IQ enjoyed the crown leadership of being the predictor of success in life until off late when it is replaced by the EQ (emotional quotient). How did EQ take the crown status?
In 1990, Daniel Coleman published a book titled ‘Emotional Intelligence‘. In this book, he claimed that it was not cognitive intelligence (or intellectual brain) that guaranteed business success but emotional intelligence (or empathic brain). He described emotionally intelligent people as those possessing these four characteristics:
1. Good at understanding their own feelings and emotions (self-awareness)
2. Good at regulating their emotions as per the realities of the situation (self-management)
3. Empathic to the emotional clues given by other people (social awareness)
4. Good at handling other people’s emotions (social skills)
After this book, there was a flood of research articles and book on this subject and people`s interest in understanding emotional intelligence and increasing their EQ has only increased with time. Given below is a graphical display of how EQ influences success.
Why is Emotional Intelligence important?
From a scientific perspective, Emotional Intelligence (EI) is important because Emotional Quotient (EQ) predicts success more than anything. However, this statement must be taken with a pinch of salt. The nature of relationship between EQ and success is not that simple or linear. Nevertheless, now a days EQ takes a precedence in hiring the right candidates (specially in managerial roles), choosing leaders, influencers; culture and relationship building. In many recent studies, EQ is correlated positively with Organizational /Social Effectiveness.
Therefore it worth investing in developing one`s emotional intelligence because this investment has high ROI (return on invenstment). As per some studies ROI of developing emotional intelligence can be as high as 700%. Which means that every rupee invested in developing emotional intelligence is expected bring 7 times more benefits.
How Emotional Quotient (EQ) impacts success?
Lower EQ may mean lower ability to understand one’s moods and behavior, express oneself, adapt to changes in emotions, interact with people or understand others’ emotions.
Take a simple life example, a computer science expert who is unable to handle rejection by his partner, may go ahead into depression and loss of self-esteem, only to land up in deep distress and inability to work.
On the other hand, two and a half year old kid identified with an exceptional 145 IQ score on a standardised intelligence test finds it difficult to mingle with kids his age and resorts to isolation.
It may be about being able to communicate your output, to influence others to utilize it, to let people see its value, to celebrate and also to consistently keep doing these despite many challenges life throws, including physical, mental and social constraints from time to time.
How to measure emotional quotient?
First step of developing anything is to know the current level. There are hundreds of free quizzes and tests to measure emotional intelligence and give your emotional quotient score (EQ Score). While emotional intelligence is about how we ‘manage’ or ‘navigate’ through emotional complexities to smoothen our road to success, there comes a need to measure, to compare and to validate its implications. For people ‘count’ what ‘counts’!. Since success counts, every sphere of life has taken EI seriously, making it important to understand, assess and adopt ways to improve upon these emotional skills.
However no reliable and valid measure of EQ is free (simply because developing a reliable and valid test of Emotional Quotient) requires significant time and money. The psychometric world has developed an Emotional Intelligence test, to measure EQ. (Measure your EQ by EQiP). This test is based on 4 dimentional model of Emotional Intelligence as described above.
How to develop emotional intelligence?
Good news is, EI may be developed, enhanced, unlike a fixed IQ level. What are those common things to help develop EI? 50 Activities for Developing EI, by Adele B.Lynn is one master coach for workplace EI!
Emotional well-being is important for self-esteem and mutual relationships, through which we achieve success. It is essential to go slow while emotionally disturbed and use techniques of effective communication. It helps you manage your emotional expressions from a negative (anger, frustration, depression) to a positive mode (sharing feedback, trusting, empathizing, and disrupting negative talking.
Reading, helps to build vocabulary that allows to better express one’s feelings with more appropriate words. It also helps understand why people behave the way they do.
Music has a prominent impact on mood and emotions allowing secretion of hormones that balance the flow of expressions. Mozart-effect was known for improving verbal, spatial intelligence by listening to Mozart. Oriental theories have long known the impact of classical music, chants and vibrations playing key role in multiple intelligence development. It is being explored as a therapeutic support!
Networking, which social media and technology have filled our life with and helped close connectivity across seas, still lies in the virtual space. While emotions have been seen to develop a whole lot better through physical connect, feelings sending cascading hormones that regulate the biological immunity and amazing operations of genes. It is crucial to meet people and have frequent social interaction.
Working with Emotional Intelligence, Social Intelligence – Daniel Goleman,
Emotional Intelligence and Mindfulness –John Darwin, 2015
Reading the Mind in the Eyes – Baron- Cohen, 2001
Emotional Intelligence 2.0 – Travis Bradberry and Jean Greaves, 2006