Privacy Policy


Your privacy is important to us. This policy explains how LRC uses personal and financial information collected through the use of the LRC System by Participants, Clients and authorised representatives of the Client. Our information handling practices are continually reviewed to ensure they are compliant.

Definitions. In this Policy:

“Client” means the client named in the Client Agreement with LRC, that uses the LRC System to recruit for roles from the pool of Participants.

“Client Agreement” means the agreement between LRC and the Client to provide the LRC System.

“LRC Assessments” means professionally developed psychometric assessments designed specifically to identify the various attitudes, traits and Participant’s likely actions in a work environment.

“LRC Results” means the feedback, information and reports provided by the LRC System based on Participant input.

“LRC System” means the LRC website, accessed through the World Wide Web and located at           “ ” and all of the processes enabled there from including but not limited to talent management features, the development of online surveys, LRC Assessments, profiling Participant’s input, skills tests  and the provision of reporting of results, each and every feature whether referred to collectively or jointly and any feedback or other interaction between you and LRC in the use of the LRC System and LRC Assessments whether or not you have access to the LRC Website.

“LRC” means Lena Research and Consulting LLP, Andhra Pradesh, India.

“Participant” means an individual (an applicant, a candidate, a jobseeker, an employee current, prospective or future or a non-employee of the Client) who is asked to participate in any LRC Assessments.

“User” means individuals who use the Website, whether a Participant, Client or authorised representative of the Client.

Information Collection

LRC is the owner of all information collected by the LRC System. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Policy. LRC collects information at several different points during the use of the LRC System and in several different ways including:

(a) Direct input by Users In order to use the LRC System Users are required to provide certain personal information.  If Users do not provide certain information, they will not be able to use the LRC System. Other personal information that is requested is optional (for example, demographic information and unique identifiers), but encouraged so we can provide a more  personalised experience for Users.

(b) Cookies.  Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

(c) Log files. We use IP addresses to analyse trends, administer use of the LRC System and gather broad demographic information for aggregate use. A User’s IP address is not linked to personally identifiable information. To ensure the integrity of the data submitted by Users we log information about assessment or survey sessions including  IP address, number of login attempts, times of commencement and conclusion and the responses submitted. This information is used if a User questions the completeness of the information we have collected and used to formulate our           response to them.

(d) Third parties providing Users’ information. We may approach a third party to request the disclosure of a User’s personal information in order to fulfill our obligations under the Client Agreement.

(e) Surveys & Promotional Offers. We may request information via surveys or promotional offers. Participation in these surveys or promotional offers is completely voluntary. Information requested may include contact information (such as name and address), and demographic information (such as post code, age). Contact information will only be used to communicate with those who have opted to receive these offers. Aggregated survey information will be used for monitoring or improving the use and satisfaction of LRC System users.

(f) Newsletter. If Users wish to subscribe (opt in) to one or more of our newsletters, we ask for contact information such as name and email or postal address. All newsletters provide the recipient with the ability to discontinue (opt out) of the service at any time. We will only use fair and lawful ways to collect personal information. Sometimes we may need to collect information from third parties.   However, we will collect personal information directly from Users if it is reasonable and practicable to do so.

(g) Credit card information from Users. If a User establishes a credit account with us or places an order for our services, we request certain personally  identifiable information from the User in connection with the order, including contact information such as name, email, and postal address and financial information including credit card number, CCV number and credit card expiration date. We  use   the   Zaakpay   Payment   Gateway  service   for   our   online   credit   card   transactions.  Payment   Gateway   processes  online credit card transactions by providing safe and secure means of collecting payments via the internet. All online credit card transactions performed on Our site using the payment gateway are secured payments. If you have any questions about the security at our website, we invite you to contact us at  We use that financial information to invoice and charge the User for their use of our services, as well as to verify their contact information. When credit card details are collected, they pass through to our bank for processing and are not recorded or held by Us. We never permanently store complete credit card details.

(h) All data, excluding credit card details will be stored and processed on Our Secure Servers located in USA.

Information & Disclosure           

We may use and disclose a User’s personal information in order to provide our services (including LRC Assessments  and LRC Results) to our Clients, or any service ancillary or necessary to those services, marketing or special offers to  a Participant (with the ability to opt-out), administration of LRC’s business or the LRC System; business analysis  or to meet any legal obligations imposed on LRC (“Purpose”).

We will only disclose a User’s personal information to third parties for a Purpose and with whom we have entered into an agreement that gives the User (or that the law requires to give the User) at least the same level of protection to the User’s personal information as we do.

We will only use de-identified information for any statistical or other analysis or similar research purposes.

A Participant may choose not to release results already held by LRC, however while the results held by LRC remain valid, Participants do not have an opportunity to undertake a new assessment if consent is not provided.

All of the Participant’s data (via assessments) supplied for profiling purposes is valid for a period of one year from the date supplied. At this time the data is deemed to have expired and is no longer available to anyone other than LRC on an anonymous basis as part of our ongoing research and development initiatives. Participant data cannot be specifically identified once this process is completed.

Information Access           

On request, we will give you access to the personal information we hold about you. If any personal information we hold about you is out of date or inaccurate, we encourage you to let us know, and ask us to correct it. If we cannot deal with   your request, you will receive our reasons in writing.


The LRC System contains links to other sites. Please be aware that LRC is not responsible for the privacy  practices of such other sites.

Data Security

We will take reasonable steps to ensure the personal information that LRC collects, uses or discloses is accurate, complete and up-to-date.  We recommend you notify us if you change your address or contact details as soon as possible. This will help us to maintain your privacy by ensuring that any communications are sent to the correct postal  address, email address, or telephone number.  This can usually be done online, or by emailing   or by speaking to LRC directly on +91-40-40130842 in India, or from outside India.

We will take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or permanently de-identify personal information if we no longer need it for any purpose.

If a User enters financial information on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, they pass through to our bank for processing and are not recorded or heldby Us. We never permanently store complete credit card details.

Notification of Changes

We reserve the right to amend our Privacy Policy at any time. Any amendment will be posted on our homepage at . If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Policy under which such  information was collected. Please visit our site regularly to check for any updates of this Privacy Policy.


If you feel that we are not abiding by our posted Privacy Policy, you should contact us on .  We will do our best to resolve your complaint as quickly as possible.